We suppose that everyone reading this article probably is aware of the fact that there are different star icon in gmail, and that they know how to activate those several star icon. But there is still a problem: not all the star icon is functional.
Before will talk about the solution, let us look at an underlining factor that might cause the problem. For practicality, let us assume a Gmail user calls the Gmail help line to make this complain.
Gmail help line: Gmail help line service, good day, how can we help you?
Gmail user: I have problem with gmail star feature
Gmail help line: What is the problem, sir
Gmail user: Not all the star icon is function, I mean only the yellow star icon is displaying when I want to apply star
Gmail help line: Have you activated the different star icon?
Gmail user: Yes I have
Gmail help line: When you want to activate the several star icon, you went to the gmail stetting which is found in the list of option in the gear icon
Gmail user: Yes
Gmail help line: In the general tab of the stetting you scroll down to locate the star section
Gmail user: Yes
Gmail help line: Did you drag and drop stars which are in "not in use" to "in use"?
Gmail user: Yes, i did all that.
Gmail help line: After you drag the star to in use, what else did you do?
Gmail user: I went back to my inbox and tried to apply the star and its not working
Gmail help line: Ok i see the problem now
Gmail user: What problem
Gmail help line: You did not save the changes you made in the star section of the stetting.
Gmail user: How do you mean?
Gmail help line: Please go back to the stetting
Gmail user: Ok
Gmail help line: And after you finish dragging the star icon that is not in use to in use, please scroll down and click ok. Then try reapplying it.
Gmail user: Alright
Gmail help line: Please remember that to apply the new star designs, you need to click the star icon repeatedly until you see the star you want to use.
Gmail user: Ok.
Gmail help line: Thank you for choosing gmail, do have a pleasant day.
Gmail user: Thanks for helping out.
Note: this is not an actual conversation. It was just formulated to help understand what might the the cause of the problem.
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