Before will talk about the solution, let us look at an underlining factor that might cause the problem. For practicality, let us assume a Gmail user calls the Gmail help line to make this complain.
Gmail help line: Gmail help line service, good day, how can we help you?
Gmail user: I have problem with gmail star feature
Gmail help line: What is the problem, sir
Gmail user: Not all the star icon is function, I mean only the yellow star icon is displaying when I want to apply star
Gmail help line: Have you activated the different star icon?
Gmail user: Yes I have
Gmail help line: When you want to activate the several star icon, you went to the gmail stetting which is found in the list of option in the gear icon
Gmail user: Yes
Gmail help line: In the general tab of the stetting you scroll down to locate the star section
Gmail user: Yes
Gmail help line: Did you drag and drop stars which are in "not in use" to "in use"?
Gmail user: Yes, i did all that.
Gmail help line: After you drag the star to in use, what else did you do?
Gmail user: I went back to my inbox and tried to apply the star and its not working
Gmail help line: Ok i see the problem now
Gmail user: What problem
Gmail help line: You did not save the changes you made in the star section of the stetting.
Gmail user: How do you mean?
Gmail help line: Please go back to the stetting
Gmail user: Ok
Gmail help line: And after you finish dragging the star icon that is not in use to in use, please scroll down and click ok. Then try reapplying it.
Gmail user: Alright
Gmail help line: Please remember that to apply the new star designs, you need to click the star icon repeatedly until you see the star you want to use.
Gmail user: Ok.
Gmail help line: Thank you for choosing gmail, do have a pleasant day.
Gmail user: Thanks for helping out.
Note: this is not an actual conversation. It was just formulated to help understand what might the the cause of the problem.
0 comments: