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Saturday, November 12, 2016

What Is MTN IVR or MTN MyIVR


IVR is the acronym of Interactive Voice Recognition. This means that MTN IVR is an Interactive Voice Recognition by service by MTN which will enables you resolve issues you may encounter while using MTN services without speaking with a Customer Care Representative.




For example, in Nigeria, when you are calling the MTN customer helpline with 180 service code, you will first be attended to by MTN IVR menu, before you will be directed to a customer care representative if you instruct the IVR to direct you to a care representative.


The MTN IVR service is also referred to as MyIVR and it is free of change when you are using it with your or an MTN line, but if you are using it from another network sim, then you will be charged by the network base on the calling tariff play you are in, but using it with MTN sim is free of charge.

To access the MyIVR with your MTN sim when you have activated the service, dial 181 but to use other network dial 080310181 or 009(+)23480310181 from when you want to access it from an international number.

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